Support
General FAQ
Answers about Dygyx pricing and support: the Founder Rate, payment methods, contact options, refunds, and cancellation.
FAQ categories and answers
General questions and answers
How do I get the Founder Rate?
The Founder Rate is automatically applied to the first 50 customers across Shared Hosting, Managed WordPress, and VPS. No coupon code is needed. Once the 50 spots are filled, the Founder Rate is no longer available. Current spots remaining: 36 of 50.
What forms of payment do you accept?
Credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer for annual payments. Stripe handles payment processing: secure, PCI-compliant, and your card details never touch our servers.
How do I contact support?
Email [email protected] or open a ticket in your client area. For emergencies such as a site down situation, reach out through the same channels and we respond as quickly as possible.
Do you offer refunds?
Shared Hosting plans include a 30-day money-back guarantee, no questions asked. Design, development, and SEO services follow the payment terms stated in your project quote.
Can I cancel anytime?
Yes. There are no contracts and no cancellation fees. For monthly hosting, cancel before your next billing date. For annual hosting, contact us about prorated options. We will help you migrate to a new host if needed.